Most popular questions
- I want to find more about the Reimbursement Policy
- How do I find my ID?
- I have a loading issue, what should I do?
- My account was banned. The reason is Alts
- How do I report a multiple account user?
- I want to find more about the Multi-Accounting Policy. Am I allowed to have more than one ...
- Why I have not received Crystals/Sapphires/Rubies/Diamonds for the quest I completed?
- Why I didn't get Free Crystals/Sapphires/Rubies/Diamonds for the offers I completed?
Welcome to Plarium Support Center!
Here, you can get information on Plarium games, find answers to your questions in our Knowledgebase, ask other players for help, share your own game experiences, find interesting facts about game creation, and get technical support from the Plarium Support Team.
Please select the most appropriate way to address your question:
Here, moderators and experienced players are always ready to assist you. In addition, you can discuss ingame updates as well as share your own tips and experiences.
Here, you can find the answers to players’ most popular questions. The Knowledgebase is constantly updated and the convenient search function should help you find the answer you’re looking for as soon as possible.
This information portal contains explanations of game mechanics, item characteristics and various other articles written by our players. New and in-demand information from our gaming communities is regularly added to the Wiki.
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Haven’t found a solution to your query in any of these channels? Then please contact us directly by filling out this form.