Most popular questions

Soldiers Inc.

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1

We would like to inform you that we have implemented a new server. Probably, you have switched to a new one, where you can start your game from the beginning.

In order to return to the previous server, please click on this button at the top of your screen

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A new window will appear and you will need to select "Highlands" server in order to return to the previous Base and refresh the page. So you will always start your game from your original Base

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2

After purchasing the Rockets you are able to find them under the special tab that is designated for them.

Please go to your Command HQ -> "Base" tab -> Scroll down the list of Reinforcements and locate the "Tactical weapon" tab at the bottom.

Tactical Weapon
3

We are aware of the loading issue with our project Soldiers Inc on Facebook and we would like to inform you that our specialists are doing their best to solve it as soon as possible.

We apologize for any inconvenience caused by this issue.

We would really appreciate your understanding and patience.

4

If you have contacted our support team and not heard back from us, your email service may be wrongly classifying our messages as Spam.

Finding Our Messages

SpamFolders

To check if our messages are being marked as Spam, open your Spam folder and check if there are any emails from Plarium. The Spam folder is normally located in your email’s folder list, on the left hand side of your email client.

How to stop Plarium’s email being marked as Spam

If you find that our messages are being marked as Spam, you can simply unmark them yourself. Select the message and click the “Not Spam” button that will appear the top and bottom of the email. Unmarking a message will automatically move it to your inbox folder and ensure that any further messages from Plarium will not be filtered or blocked.

5

How do PVP Points work?

PvP (player vs. player) quests are special quests taking place over several days that pit players directly against one another in the hunt for PvP points. PvP points are awarded for troops killed or lost during battles with other players, such as in the following locations:

  • Bases
  • Locations
  • Mining Complexes

Players will only receive PvP points from battles involving other players. Destroying non-player Units such as ZHG Forces won’t gain players any PvP points. These battles are known as PvE, Player vs. Environment battles, and whilst they are extremely valuable in other areas of the game, players will be unable to earn PvP points from these battles.

You will see a special icon in your battle report when PvP points are credited to you. If you do not see the special icon showing your PvP points, then you didn’t earn any PvP points from that battle.

pvp points  – This icon displays your PvP points

raid points – This icon displays your Raid Ranking points (these are not PvP points)

To start the Quest and become eligible to collect PvP points, you must press the “Start” button in the quest description; before doing this, you will not receive any PvP points from battles. The more PvP points a player earns, the higher he will be in the PvP Rankings and the greater the rewards he will receive. Remember, only PvP points count towards your ranking for this quest – all other points will be disregarded.

The amount of PvP points earned from a battle depends on the battle itself. Players defeating other players in massively one-sided battles won’t receive any PvP points, but a player who takes part in an even, hard-fought battle where both sides take losses will be rewarded highly. If you see that you haven’t received any PvP points after a battle, it is because either you haven’t managed to kill enough enemy units, or the battle wasn’t fair enough to begin with and you haven’t sustained many losses. This is to stop people bullying their way to the top of the PvP rankings by defeating weaker, inexperienced players.

Keep in mind:

  • Even if you have earned all the rewards on offer, your ranking points will continue to accumulate and change your ranking position. The reward for first place will go to the player with the most points when the quest finishes, so remember to keep fighting if you want to get the highest rewards!
  • Every player in the game Level 5 or above will have the option to participate in this quest.
  • Attacking and Defending Locations will not count towards your Rankings; you may only gain PvP points when challenging other players.
  • The reward you receive depends on your Level in the game.
6
Joueurs de Plarium !

Les Associations font passer les MMORTS joués en ligne dans une nouvelle dimension. Si tu as aimé nos jeux en jouant seul, attends de commencer à jouer avec notre communauté en ligne ! Lis pour obtenir plus de détails et d'explications.

Les Associations permettent aux joueurs d'unir leurs forces sous une structure de commandement bien organisée avec un nom, un emblème et une hiérarchie. Chaque membre d'une Association reçoit ses propres titres, devoirs et responsabilités dans le groupe. Le Niveau 30 est nécessaire avant de pouvoir créer une Association. Le Niveau 16 est requis avant de pouvoir rejoindre une Association existante.

Tu peux rejoindre une Association comme suit :

- en acceptant l'invitation d'un autre joueur dans l'onglet « Partenaires » de ton Centre des Opérations Communes/Ambassade, etc. - tu obtiendras un rapport suite à la réception d'une nouvelle invitation.

- en envoyant une requête à un Président-directeur général/Chef de Clan, etc. en cliquant sur « Rejoindre une Association » sous l'onglet « Associations ».

Tu ne peux être membre que d'1 Association à la fois. Pour rejoindre une autre Association, tu dois tout d'abord quitter ton Association actuelle.

Si tu es le Président-directeur général et que tu souhaites rejoindre une autre Association, tu dois tout d'abord déléguer ton statut à un autre membre de l'Association avant de pouvoir quitter l'Association.

Ouvre l'onglet « Associations » dans le Centre des Opérations Communes/Ambassade, etc. pour voir la liste des Associations existantes. Ici, tu peux également voir les renseignements sur l'Association :

- Place : la place de l'Association dans les Classements Globaux d'Associations.

- Niveau : le nombre total de Points d'Expérience des membres de l'Association.

- Insigne : l'insigne de l'Association.

- Nom de l'Association : le nom de l'Association.

- Chef : le Président-directeur général de l'Association.

- Associés : le nombre de membres dans l'Association.

- Statut : le Statut des autres Associations.

- Actions : le menu d'Action où tu peux voir les Infos de l'Association, rejoindre une Association ou envoyer un message à un Président-directeur général d'Association.

- Envoyer une requête à un Président-directeur général d'Association en cliquant sur « Rejoindre l'Association » sous l'onglet « Associations ».

Tu ne peux être membre que d'une Association à la fois. Pour rejoindre une nouvelle Association, tu dois tout d'abord quitter ton Association actuelle.

Si tu es le Président-directeur général et que tu souhaites rejoindre une autre Association, tu dois tout d'abord déléguer ton statut à un autre membre de l'Association avant de pouvoir quitter l'Association.

Il existe des Associations dans les 4 plateformes Facebook de Plarium. La description suivante décrit les Associations dans Soldiers Inc., mais les informations sont identiques dans tous les jeux :

Ouvre l'onglet « Associations » dans le Centre des Opérations Communes/Ambassade, etc. pour voir la liste des Associations existantes. Ici, tu peux également voir les renseignements sur l'Association :
- Place : la place de l'Association dans les Classements Globaux d'Associations.
- Niveau : le nombre total de Points d'Expérience des membres de l'Association.
- Insigne : l'insigne de l'Association.
- Nom de l'Association : le nom de l'Association.
- Chef : le Président-directeur général de l'Association.
- Associés : le nombre de membres dans l'Association.
- Statut : le Statut des autres Associations.
- Actions : le menu d'Action où tu peux voir les Infos de l'Association, rejoindre une Association ou envoyer un message à un Président-directeur général d'Association.

Bon jeu avec Plarium !
7

STEP 1. Find FREE offer in the game at the bottom-right or at the top of the screen.

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STEP 2. Answer the question and complete the activity.

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STEP 3. Read the instructions, meet the necessary conditions and get your reward!

4

If you want to know more about TrialPay, please open this link https://www.trialpay.com/support/faqs/

8
To unlock further Syndicate Contracts you must first complete the indicated Location Missions, as indicated on your radar Interface.
Go to your Radar and select the "Syndicate Contracts" tab to see how to unlock further Contracts.

9

STEP 1. Find FREE offer in the game at the bottom-right or at the top of the screen.

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STEP 2. Find Support button here

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STEP 3. Log in

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STEP 4. Indicate the reason of your complaint

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STEP 5. Answer the questions

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STEP 6. Provide TrialPay with the proof of completion

6
10
The Calculation system for the Offensive and Defensive rankings has been improved and modernized in order to enhance your game play whilst also ensuring we all have a fairer system to operate in.

The Basic rules for the current modification:

Your ranking points are now in proportion to the strength of the troops destroyed in any battles.
The new ranking mechanics apply to all units inclusive of all battles.
Ranking points do not depend on experience points any more. The same experience points apply as before these changes.
At the same time, the amount of ranking points you receive will depend on the battles you are involved in, the types and amounts of units that you use.

Key Points are as follows:

1. Ranking points are now proportionate to the strength of killed troops.
Earlier when a player killed 10k Riflemen with a total offensive power of 10,000 * 40 it would equal 400,000 and he or she would receive 10k ranking points , and when a player killed 1,000 AH-72 Thunderheads, for example; with a total offensive power of 1.68 million, he or she would receive 4000 points.

2. As you have consistently pointed out, this system is not fair, so we have moved now to rectify this.
The new formula is as follows: The amount of ranking points is proportionate to the offensive/defensive power of killed units, so when a player destroys one AH-72 Thunderhead he will receive 20 times more ranking points than ever before.

3. For smaller battles, ranking points are significantly lowered.
In line with the new formula, when you send 1000 attacks using 1 Rifleman for each attack you will receive 0 ranking points, but if you attack using 1000 Riflemen in one attack you will receive a solid bonus to the ranking.
Let's take a look at an example:

Scenario:

Both Player A and Player B killed 10,000 Mz-29 Firedrakes.
But Player A had one battle in which he killed 10,000 Mz-29 Firedrakes and Player B had 100 battles where he killed 100 Mz-29 Firedrakes for each attack.

Result:

Player A will receive more ranking points and his position will be higher in the rankings.
Given the points calculations would only apply to defensive and offensive rankings.

11
Commander!

Be aware that you can receive 12 S&D missions every day, providing you have completed all previously given ones.

You can receive new Syndicate missions after passing every 5 levels of regular missions.
12
Commander!

To unlock further Syndicate Contracts you must first complete the indicated Locations missions, located on the Radar Interface. Go to your Radar and select the "Syndicate Contracts" tab to see how to unlock further Contracts.

If you have completed all 24 of the Syndicate Contracts then there are no further Contracts to unlock for the moment.
13
Commander!
If you are playing for less than 3 days and you are lower than level 30, you can only be attacked by a Commander with the same condition.

If you are playing for less than 3 days, but have already achieved level 30, you will be unable to attack Newbies anymore. This also means that you can engage in battles with other commanders over level 30.

14
Commander!

Attack and defend regular Locations to unlock new optional Syndicate Contracts and get exclusive rewards. There are a total of 24 Contracts available. By completing these Contracts you will have the capability to:

- Receive rare Syndicate Units for your army. These advanced Units have increased speed and effectiveness, coupled with reduced Ration consumption in comparison to the regular variants.

- Gain access to exclusive new storyline content.

- Earn experience points.

- Acquire free Strategic Units, and much more!

HOW TO PLAY:

Upon successfully completing their first Level 5 Location mission, all players will gain access to the first Syndicate Contract in the new "Syndicate Contracts" tab, on the Lighthouse interface. Each Syndicate Contract will require engaging in a special Contract. These are highlighted in YELLOW under the "Zheng Shi Forces" tab of your Radar.

Each Mission can be played twice - Once with Offensive, once with Defensive forces. Unlock additional Syndicate Contracts by attacking or defending increasingly higher levels of Locations. Once completed, you will find your previous Missions by scrolling all the way to the right side on the Radar interface.
15

Commander!
You get to have a total of 10 raid attempts. Every time your raid someone, the timer starts and it will take 2.5 hours for you to get 1 raid attempt replenished. This is done to limit a player's raids to 10 in 1 day.

16

Commander!

Your Diamonds balance may turn negative if you have spent the Diamonds for your recent purchase in the game and then reversed the payment shortly afterwards. Such actions will result in your account balance turning into a Negative balance. You may want to refill the balance by purchasing Diamonds in order to cover the difference in balance that has appeared. Also, you can wait for the required amount of Diamonds to accumulate naturally by conducting Missions and completing achievements.

17
You may begin attacking other Bases as soon as you have offensive units, but you may want to wait until you are ready and take note of the following information: Users registered for less than 3 days fall under low-level player protection. They can attack any player but no one can attack their Base. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.
18
Commander!
To unlock further Syndicate Contracts you must first complete the indicated Locations missions, located on the Radar Interface. Go to your Radar and select the "Syndicate Contracts" tab to see how to unlock further Contracts.
19

Commander!
All quests for construction will stop appearing after you have reached a level 13. 

Please continue to Build / Construct as your Experience Points will still be added automatically.

This will not affect your Game progress.

20

Commander!

Your Combine Ranking depends on the territory you control and the achievements your Combine has completed successfully. The more Mining Complexes you control and the more achievements your Combine completes, the higher your place within the Global Combine Rankings will be.

21

The Syndicate will send you additional Drill Instructors for attaining higher Experience Levels in the game. The number of Drill Instructors you will receive for each level-up will increase over time:

Levels 6-30/ 2 Drill Instructors

Levels 31-60/ 4 Drill Instructors

Levels 61 -75/ 6 Drill Instructors

Levels 76 + /8 Drill Instructors.

You can also get extra Drill Instructors by completing successful higher Search and Destroy Mission Levels. You can also purchase Drill Instructors at the Black Market with Influence Points. Drill Instructors CANNOT be traded.

22

Commander!

With each upgrade to your Mining Complex you will increase your Defense bonus, which in turn will also increase your Troops Defensive potential. However, this will ONLY apply to those Troops which are allocated at the specified Mining Complex.

23

Commander!

Raid ranking points are calculated as the difference between the Resources you seized and the Resources that have been stolen from your Base by other players.

If your Resource balance is negative, no Raid points will be added.

24

The usage and abuse of multiple user accounts in the game is currently one of the largest user concerns we deal with on a daily basis. While we continue to work with our partner social networks and player communities to identify and remove these accounts when we find them, we have also implemented multiple mechanisms that minimize the advantages of operating multiple accounts.

We have added limits within the game trading and gifting systems that restrict the maximum amount of resources that can be received by one account to 50,000 of each type of resource per day. This means that a player who has created several game accounts will be unable to use “feeder” accounts to supply any significant amount of resources to his or her primary playing account.

We have also implemented safeguards to prevent the effective use of alternate accounts to upgrade Clan Objectives. Firstly, we have mandated the completion of a probationary period for new clan members before they are permitted to send resources to Clan Objectives. Secondly, we have added a progressive contribution scale under which low level accounts (Level 50 or below) have tighter restrictions on the maximum amount of resources they may transfer to emitters.

As we add more features and limitations to further discourage the use of alternate accounts, the relative advantage of this practice will continue to decline. While there are limits to what we can and cannot do to identify and eliminate alternate accounting entirely, we are committed to negating any unfair benefit to those who continue to do so.

You can help us in these efforts by continuing to report users with multiple accounts to us, and more importantly by reporting these violations to the social network on which you play the game. Having more than one game account in Facebook requires also having more than once Facebook account, which is a violation of Facebook’s Terms of Service. Most social networks have similar policies, and reporting users from both the game and platform end will allow us to work more effectively with our partners to identify and correct abuse in our communities.

25

When deployed alongside regular Units from their class, they can dramatically improve theirs and your battlefield performance.

Available for purchase on the Black Market only:

Infantry, Offensive – “Ghost Corps” (Ramstein Secure Logistics, GmbH)

Infantry, Defensive – “Terminator” Infantry (Ares Corporation) Intelligence

QR-14 “Big Brother” UAV (Excellia Battlefield Systems)

In the case of defeat these units will die in battle and 70% of the survivors will appear in the Field Hospital for revival, if you so choose.

26

Commander!

To be able to see Depots on the Map and have the ability to Occupy them, you need to build the Radar first, access it and then go to the Depots tab.

27

Commander!
First of all, you need to check the following locations or tabs:
- Command HQ
- Bunker
- Positions
- Garrisons tab (you might have sent them as reinforcement to other base)
- Battle reports (you units might have been defeated in the battle)
If you are still unable to locate your units please specify the following data when contacting our support team at support.plarium.com :
- which units you lost
- the exact date when this happened
- the approximate number of lost units.
This information will help our support team investigate this further.

28

Commander!

Your best bet may be to remove Soldiers Inc. from your Applications folder within Facebook and then add it back again.

You will not have any changes to your current base or gaming timeline.

29

Commander!

Click on your Bunker in order to open the Bunker screen.

Click on the "Units in Bunker" tab.

Now click the "Recall" button. From here you have choices to choose Offense/Defense/Recon or All of your Troops. 

You can also use the Slider of each Unit category to choose amounts of Troops you wish to release from the Bunker.

Carry on Commander!

30

Commander!
All you need to know regarding Capturing Mining Complexes!

Firstly, Mining Complexes are large operations and should only be attempted by Combines. All of the information you need is contained within your Joint Ops Center also.

First Step: Go to the Global Map, then click on the Magnifying Glass Icon over the World Map image in the centre of the right hand side of the page.

You will now have a large scale military map that shows you sectors.

As you identify a badge stuck within a Sector you can move your Mouse Cursor over the identifying badge. This will provide you with options such as Recon, Occupy, Send troops, magnify etc. 

Also on the Map you can Filter your information between Mining Complexes and Combine members. This Filter is also on the right hand side of your screen with green lights as indicators of your choices.

Join a Combine and go get a Mining Complex!

Good Luck Commander!

31

Commander!

All Players are only able to extract Resources from a maximum of 3 occupied Bases simultaneously.

32

Commander!

Be advised that every Thursday all of your Troops within Depots will be returned to your Base. This is due to a reset and renewal of the games Depots every Friday.

You are advised to remember to move your Troops every Thursday back to your Base in order to (IOT) avoid surprises in your Gameplay every Friday!

33

Commander!

Even if you don't click on the icons above your Munitions Factories and Oil Derricks, 50% of your Resource production will still continue to accumulate in your permanent storage automatically. The other 50% of your Fuel and Munitions production is stored in each building's internal storage, and must be transferred to permanent storage manually. As you upgrade these buildings, both their production and their internal storage will increase.

34
Combine Attacks allow you and your fellow Combine Members to deploy devastating massed attacks from up to three Combine Members as you battle for control of Zandia.

Only Combine Chief Executive Officers (CEO), Operations Officers (Ops-O), Brigadiers, and Tier III Specialists are authorized to organize and deploy Combine Attacks and manage their Combine Members' forces. A maximum of 3 Combine Members can take part in a single Combine Attack. Combine Attacks may be used to capture Depots, or assault and control Mining Complexes, but CANNOT be used to occupy or raid enemy Bases or eliminate ZHG locations.

Combine Attack Mechanics
Follow these steps to participate in a Combine Attack Course of Action (COA):

PREPARATION

1. Designate a Combine Chief Executive Officer, Operations Officer, Brigadier, or Tier III Specialist to coordinate and launch the Combine Attack.
2. Have all participating members select "Send Reinforcements" from any interface to reinforce the attack coordinator.
3. Choose the OFFENSIVE Units required for the Mission and click "Send".

Mission

Once the attack coordinator has received all Reinforcements needed, they may launch the attack by:

1. Choosing the Depot or Mining Complex to be raided and opening the "Raid" window.
2. Selecting "Combine Attack".
3. Selecting the Combine Members who will be participating in the Combine Attack (only their Offensive Reinforcements will take part in a battle) and launching the Raid.

Each member of a Combine Attack will get a report on the outcome of each battle, and all surviving Reinforcements will automatically return directly to their owners' Bases following each attack.

NOTE: Sending Offensive Reinforcements to capture other Depots does not allow you to collect Resources from that Depot. You can help your fellow combine members capture their Depots, but distribution of proceeds is determined by Combine leadership. Only the Combine Attack coordinator is authorized to collect Resources from a Depot.

Once you've sent Offensive Reinforcements to take part in a Combine Attack, go to the Command HQ and open the "Tracking" tab to check current information about your Units location and movement.

If you send your Units for a Combine Attack, all losses and Experience points will be proportionally distributed among those players who have taken part in the attack.

The maximum number of Units that can be sent is determined by the Force Limit of the Attack coordinator. All reinforcing Units will continue to be supported by their home Bases throughout all phases of the Combine Attack.
35

Commander!
All Rewards received for completed achievements should be placed in your bunker automatically. If you believe you have not received your reward, firstly clear your Cache in your Web Browser and refresh your page. If you still believe you have not received your Reward then you should lodge a ticket at our Help Desk found here: http://support.plarium.com/

36

Commander!

All new Depots which appear on the Map start off as vacant and unclaimed.

If a player sends Defensive Units to a Depot as Reinforcements, the Depot will still be shown on the Map as being an unclaimed location.

Remember that if it looks too good to be true - it's probably a trap.  

Send your MQ-11B Drones to Recon a Depot before occupying it.

37

Commander!
MARS Repair Vehicle -What it is, does and how to get yourself one!
MARS Repair Vehicles are improvement items capable of automatically repairing all defensive Turrets and Artillery on your Base.

Mobile Autonomous Recovery and Salvage(MARS) vehicles are unarmed robotic systems capable of automatically conducting battlefield repairs on Automated Artillery and Gun Turrets under combat conditions. The more MARS units deployed around your base, the faster your Turrets and Artillery can return to active duty. MARS Vehicles to not consume resources and cannot be destroyed or damaged. 
Repairs will commence automatically each time you login to the game. 
Each MARS Repair Vehicles you install increases the rate of repair for all defensive emplacements in your Base by 5%. You may install a maximum of 5 MARS Repair Vehicles.
To install a MARS Repair Vehicle:
1. Go to your Base.
2. Click "Construction".
3. Open the "Improvements" tab and select the MARS Vehicle. 
4. Select an area within your Base and begin construction.
Carry on Commander!

38

Commander

Your Resources are automatically protected by your Bunker. With each increase of the Level of your Bunker you are automatically able to increase the size of protected Resources. During raids on your Base your Resources within your Bunker are protected.

END MESSAGE

39

Commander!

Only the CEO is able to increase/"expand" a Combine. The CEO must use resources to expand the size of the Combine in increments of 10 members per expansion. The cost goes up each for each expansion.

Go to your Joint Ops Center building and then click my combine (for CEO only) then right under Territory is a small button labeled expand, if you click it will ask for the amount of resources to expand your combine by 10 members.

40

Commander!

You can hire up to three Mercenaries from your Friends each day by going to the Mercenary Bar and clicking a friend's avatar. In addition to the three Mercenaries you can create, your Friends can recruit more for you by visiting your Base and clicking your Mercenary Bar. Purchasing Mercenary Kits allows you to create up to 25 extra Mercenaries each day. You may support up to 50 Mercenaries simultaneously.

41

Commander!

Click the Training Center to access the Training Program.

You will see all production-line Units divided into Unit Sets.

In order to unlock different Unit attributes and branches of the Training Program, you must progress through each Unit Set sequentially.

To get started, use two of your Drill Instructors to unlock Training Phase 1 by clicking the "Training Phase I" button twice.

You'll notice that assigning each Drill Instructors takes time – this time will increase with each additional Instructor you assign to a Unit.

As you progress through the game and have successful missions, you will collect more Drill Instructors for your training regime.

Good Luck Commander!

42

Commander!

Your Improvised LZ will lose upgrade Levels if your base is successfully raided by your enemies.

You are advised to protect your Improvised LZ as much as possible.

Carry on Commander!

43

Commander,

Once you've purchased a new Base Layout you must go to the Black Market and click "Apply" to apply it to your Base. Refresh the page to view your new Base Layout.

44

Commander,

The Production bar for Rations indicates your hourly Rations production an or per hour (indicated by a Forward Slash keystroke), minus the Rations consumed by your Buildings and Units.

The next column to the right provides you with data on your Buildings and Units Ration consumption per hour. The Units indicator is for Rations consumed - NOT the number of Units.

45

Commander!

Сlick on the lower box within the send message window, make sure that you can see a blinking cursor and then start typing your text.

Your text should start appearing in the lower box. When your message is complete, press the Send button to complete your message.

If you still believe you are unable to send messages then you are advised to contact the Help Desk.

46

Commander!

IMPORTANT! Once you've assigned your Drill Instructors, you only get ONE chance to reassign them for free!

To re-assign a Drill Instructor, click the "Re-assign" button at the top of the Training Program, and then click the "-" symbol next to the Instructor you want to reassign.

When you have reassigned the Drill Instructors you want, click "Assign" to make your changes permanent.

You may now assign your Drill Instructors as you would normally (this includes the wait time while they are being assigned).

After your one free reassignment, this procedure will cost Diamonds – and the price will increase each time. Take your time, and plan your training strategy carefully!

Good Luck!

END MESSAGE

47

Commander!

For every base you occupy you will receive +100 Points. However, you will also Lose 100 Points for every Base Lost (-100 points).

Our current Ratings are renewed every 10 minutes throughout the week and reset every Saturday Night at midnight UTC.

48

Commander!

You may begin attacking other Bases as soon as you have Offensive Units.

However, you may want to wait until you are more experienced in basic game-play and then take note of the following information:

Users registered for less than 3 days fall under the classification of Low-Level Player Protection. They can attack any player but no one can attack their Base.

Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS!

If two users initiate a conflict with each other whilst both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.

49

Commander!

Diamonds are a premium resource that can be spent to speed up certain game actions, purchase units and premium content, and cut out the most of time-consuming processes from your game-play.

You can use Diamonds to:

  • Instantly complete building construction, unit build queues, contract negotiations, etc.
  • Purchase Contract Referrals, Resources and Units at the Black Market
  • Add special Defensive Improvements and structures to your Base

You can purchase Diamonds from the Bank window, or receive them for free for completing game actions, playing five days in a row, or placing in the top weekly rankings.

50

Commander!

When you attack a Base, your battle report shows only those Enemy Units that you have killed, not the total number of enemy forces garrisoned at the Enemy Base. Launch a Recon Drone mission before deploying an attack.

A successful Recon report will show the exact number of Units at an enemy Base so that you can attack with the right forces for victory.

51

Commander!

In addition to the 3 Mercenaries you can hire daily, your Friends can add to your Army by visiting your Base and clicking above your Mercenary Bar.

You and your Friends can command up to 50 Mercenaries at a time. If your Friend can't recruit a Mercenary in your Army, it means that they have already recruited one.

They can hire you a new one when the previous Mercenary has been defeated in combat.

52

Commander!

  1. Review all of the instructions carefully to ensure that you've completed all of the steps exactly as indicated, and that any steps that require time to complete have finished - (e.g. that you've renegotiated the right Contract; waited for a raid to complete successfully; read the correct report after completing an action, etc.)
  2. If you have done everything correctly, try clearing your browser cache and reloading the page.
  3. If you still are having issues, feel free to contact our Help Desk and lodge a ticket for support.
53

Commander!

You can buy new Base Layouts at the Black Market>Base Layouts section.

Carry on!

54

Commander!

All Diamonds received for completed missions and achievements are added to your account automatically when the task is complete. If you've completed the requirements from a "Build Units" bonus task, Diamonds will be added immediately when the indicated number of Units (100, 1.000, etc.) have finished construction - even if you are not currently playing or are logged out. When you log back in, you'll get a "Task Complete/Achievement Complete" message, click Claim Reward button and the Diamonds will be added to your in-game balance.


55

Commander!

Everything you wanted to know about Rankings!

In regards to the occupation rankings it is crucial to know the following:

For every occupied base you receive a certain amount of ranking points, for example, let's say you earn 300 Experience Points (XP) therefore after occupying 100 bases you will get 300x100 = 30 000 ranking points. 

For every lost base(when your occupation is taken down by another player), you would lose the same 300 points (not actual numbers).

So in theory, after occupying 800 bases in a week you would earn: 800x300 = 240 000 ranking points. However, let's say you have lost one hundred occupations, transferring this to ranking points would be equal to 300x100 = 30 000 points. Your total occupation points for this week would be: 240 000 - 30 000 = 210 000. 

Be advised Commander, every Monday at 07.00h UTC the rankings are RESET! 

 This means that instead of 210 000 points you had, you are left with a ZERO, but since you continue to keep losing some of the bases to other players, you ranking points go into decline(minus 300 points for every lost occupation). 

Due to the great amount of occupied bases you had, your ranking might have gone into a decline(displayed as a 0).

To avoid this, you need to remove your occupying troops yourself right after the Rankings get reset (We recommend you do so in the first 10 minutes after the reset, the faster you do,the lower your decline is going to be).

Last point - if you re-occupy the same base twice in the same calendar week before the rankings are reset, you will not get any more occupation points for that occupation. 

That is all! 

Carry on Commander!

56

Commander!

Resources get hidden in the Bunker automatically. The amount of resources your bunker is able to hide depends on your bunker's upgrade level.

When another player raids your base he is going to get some resources from the game and your base, despite the fact that you have hidden resources. This way he is getting a reward for his raiding attempt and your resources stay untouched.

57

Commander!

Before completing а task you should always Click the Task Start button.
In order to receive your reward you should tap on the green notification which appears in the left upper corner after completing your task. Then click on the Claim Reward button.
Pressing the Claim Reward button is an obligatory condition to receive the reward of a completed task. Only after clicking this button will the reward be credited to your account.

58

Commander!

Drill Instructors are seasoned professionals that can drive your Units to be better, stronger, and faster than ever. The Syndicate will send you additional Drill Instructors for attaining higher Experience Levels in the game. The number of Drill Instructors you'll receive per level-up will increase over time:
You can also get extra Drill Instructors by completing successively higher Search and Destroy Mission Levels.

Drill Instructors CANNOT be hired at the Black Market or traded.

The Training Center allows you to use Drill Instructors to improve the speed, production time, and Ration consumption statistics of your Units. To get started, go to the "Construction" tab and build the Training Center.

Levels 6 – 30/ 2 Drill Instructors

Levels 31 – 60/ 4 Drill Instructors

Levels 61 – 75/ 6 Drill Instructors <br>Levels 76 + /8 Drill Instructors

You can also get extra Drill Instructors by completing successively higher Search and Destroy Mission Levels. Drill Instructors CANNOT be hired at the Black Market or traded.

Get Training Now, Commander!

59

Commander!

All Diamonds received for completing Missions and achievements are added to your account automatically when the task is complete.

If you've completed the requirements from a "Build Units" bonus task, the Diamonds will be added immediately when the indicated number of Units (100, 1.000, etc.) have completed construction.

Even if you are not currently playing or are logged out you will still receive your Diamonds. When you log back in, you'll get a "Task Complete/Achievement Complete" message and the Diamonds will have been added to your Bank balance.

If after checking your purchases you are 100% sure there has been an error and the Diamonds have failed to have been added, please contact our Support Team at the Help Desk by submitting a ticket.

60

Commander!

The basics on Special Equipment Characteristics and Types and how to benefit from them!

Special Equipment Characteristics and Types
Special Equipment items are special issue kits recovered from the battlefield that can be used to improve various attributes of your Base and Unit performance.
To acquire Special Equipment you must fight with your enemies or capture and control Equipment Depots. You also need to build an Armory to test, store, and integrate the items you recover into your fighting forces.

You also must build the Radar and Tracking Centers to manage strategic Resource and Equipment Depots in your area of operations.

Special Equipment has several different attributes: some pieces of equipment provide Offensive or Defensive bonuses to different units, while others improve the performance characteristics of your Base (Resource production, Defense bonuses, etc.)
To integrate a Special Equipment item, place it into any open Engagement Slot at your Armory's Workshop as seen in the below image on the right.
You have 6 Engagement Slots available in total, and you can use no more than two items of Equipment of the same category simultaneously.

For example: at any one time you may use 2 Offensive Equipment items, 2 Defensive Equipment items, and 2 Production Equipment items.
All Special Equipment can be either Permanent or Temporary. You can disengage and drag activated Permanent Equipment back to the Equipment Locker at any time for later use, however Temporary Equipment is a consumable item and is active only for a fixed period of time – once engaged, it cannot be returned to your Equipment Locker. If you exchange one activated piece of Temporary Equipment for a new one, the old one will automatically be deleted.
Special Equipment is categorized as either Standard Issue or Experimental, this is based on their relative strength and stability.

Standard Issue Equipment possesses small, but stable effects.
Experimental Equipment has both strong positive and negative effects. The strength of a piece of Special Equipment Item's attributes is proportional to its rarity (Commercial, Limited, Restricted, Classified, and Prototype). The harder it is to find, the stronger its effect!
How do I get Special Equipment?

There are many ways for you to pick up Special Equipment items in Soldiers Inc. The easiest is by fighting with other Bases or Zheng Shi Locations. You have a chance at recovering a piece of Special Equipment from every battle. To see if you've received an item, open your combat reports to view the description of your prize in the top window. You have a chance to claim new Equipment regardless of the outcome of an engagement, but remember: You only have 48 hours after recovering a Special Equipment item to visit your Armory and either use it or move it from the Armory's Testing Lab to its Equipment Locker. Failure to do so will result in the permanent loss of the Special Equipment item.
You can go to the Armory interface directly from your combat report.
You may also recover Special Equipment by capturing and controlling Equipment Depots on the game map.Special Equipment Depots essentially function like a normal Depot. Capture one and control it for at least 1 hour before attempting to search for Special Equipment. After the first hour, you can begin your search for the Equipment by clicking the "Search" button.The longer you occupy an Equipment Depot, the higher your chances of successfully recovering Special Equipment items with each attempt. You are only allowed one search attempt per hour. Once you've successfully recovered Equipment, you will receive a report.

Time to start searching Commander!

61

Commander!
Ever questioned what defensive structures are for, and why are they in the game, except for a nice look of your base? Read on to find out!
There are two kinds of defensive structures - Passive and Active.

Passive Defensive Structures include Walls, Gates, Towers, and Improvements.  All of these additions contribute to your Base's total defense bonus, granting all of your defensive units additional combat effectiveness when fighting off attackers. This bonus will only be applied to defensive units currently garrisoned in your Base and outside of your Bunker.

Active defenses include Automated Gun Turrets and Artillery Emplacements. Unlike Walls, Gun Turrets and Artillery will actively participate in defensive battles just like one of your regular Units - unlike normal Units, when they're damaged they can be repaired and brought back online for free by you or by Friends as many times as needed. Active defenses also contribute to your overall Defense Bonus.

Note: There is no difference between Gun Turrets and Artillery Turrets aside from their appearance.

62

Commander!

At this point in time all financial purchases made with Virtual Currency and goods are powered by Facebook. 
We recommend that you address the issue directly with the Facebook team.

Since all money transactions are processed through their system they are best suited to handling your query.

Please check this link in order to contact the Facebook support team: https://www.facebook.com/help/contact/?id=191099177590108

You may also contact your card issuing bank.

63

Commander

Unfortunately you cannot trade, exchange, or give as a gift Diamonds to other players.

64

There are two types of Unit designations: Offensive and Defensive.

The designation of the Units and their total Offensive/Defensive rating against each respective Unit category is used to calculate the outcome of each battle – not the total number of units. Sending 200 Sappers to attack 10 Mz-29 Firedrake helicopters will result in a loss.  

If your Base was attacked while only garrisoned by Offensive Units, they will most like be unable to repel the attack as their defensive stats are too low. Remember to only use Offensive Units for attacks, and only Defensive Units for defense.

If you deploy them together, both will fight in both defensive and offensive battles and you run the risk of sustaining heavy losses.

In addition to the number of Units and their designations, the outcome of the battle is also determined by each Unit's individual statistics, the players' relative Base Defense Bonuses, allied Reinforcements, and their respective upgrade Levels.

65

Commander!
There is a green button next to each Commander's name when viewed from the Joint Ops Center>My Combine tab, this button is used to authorize cash use to other combine members that will allow them to grant their troops Veteran Status.
Upgrading Troops with Funds:
Troops transformation and costs :
- Lvl 1 : No transformation available
- Lvl 2 : Light Infantry ( Rifleman, sappers, reco operator, Light Sniper ) Costs : 20 / unit
- Lvl 3 : Heavy infantry (Heavy Sniper, Assault Infantry, Mortar infantry, Heavy infantry support ) Costs : 50 / unit
- Lvl 4 : Armored ( Vlc Creighton, Mauler AFC, M167A2, Mk VI Za’am ) Costs : 100 / unit
- Lvl 5 : Combat Aviation : ( MQ-11B, Mz-29, AH-24, AH-72 ) Costs : 200 / unit
Tip :
In order to be able to transform your troops, they need to be inside the mining complex (you have to send them to the Mining Complex as reinforcements) you wish to transform - 5 standard riflemen into Veteran riflemen, it will cost : 5 x 20 funds = 100 funds.
Once the amount of troops is selected, you just need to click on transform.

66

Commanders!

Discipline and commitment are the functions of a professional force. Now you can be rewarded for your diligence with maintaining operations within Zandia on a daily occurrence!

All you need to do is log into Soldiers Inc. every day in order to receive huge bonuses and rewards! After every 30 consecutive days you will receive unique rewards and prizes, so make sure you get your name ticked at your "Daily Roll Call".

As you progress through your Daily Roll Call your rewards and prizes will get larger and more beneficial, so it is worth your time not to go AWOL.
Unfortunately if you miss just one Roll Call, your balance will be cancelled and you will need to start over. If you would like to view your Daily Roll Call progress, then all you need to do is go to the Executive Status window and open the Daily Roll Call Tab.

ATTENTION: You will no longer receive the bonus for logging in for 5 days in a row. But don't worry - if you have already started your 5 Day Bonus marathon, we will count these days in Daily Roll Call and you will be able to claim your new reward! Participate in the Daily Roll Call and receive even greater bonuses!

So I presume we will see you tomorrow at your Daily Roll Call, Commander!

 

67

Commander!

Be advised, you start the game with 10 raid attempts, which will recharge at the rate of one new Raid attempt every 2.5 hours.

If you conduct additional Raids past this limit you will be still be able to attack your opponent's Base, but you will unfortunately recover no resources.

68

Commander!

When your troops get killed or injured within a battle, 70% of them appear within the Field Hospital, the other 30% are lost from the game. This allows you the opportunity to revive them within 7 Days of the contact at a reduced cost from the Field hospital.

After 7 Days your troops will disappear from the game space and the Field Hospital.

69

Commander!
Click the "Edit" button in the lower right hand panel (which is a square icon with a north-west pointing white arrow besides base zoom buttons). You can move and rotate all of your structures, but only Improvements can be permanently deleted once they have been built.
If you find yourself running out of room, you may expand your Base by recruiting new friends to play or by spending some Diamonds. You may also use the edit function to upgrade your defenses to higher levels.

70
Commander!

We know some of you may wonder how is it possible to take more than 50K of allowed resources, per week, from one base. 

This is quite simple. You can take 50K of resources plus the amount that a player who raided you stole from you previously. 

So, let's say he got 20K of Fuel from you recently, then you can raid him back and take 70K of Fuel from his base.
71

Commander!

Referrals are issued once daily. You need to log in to the game everyday to receive your referrals.

You also have the opportunity to trade Referrals through the Logistics Exchange with other players or you can just buy Referrals through the Black Market.

Keep in mind that not all referrals are available for purchase.

Also, if all Referrals for Contracts are collected then you will stop receiving them.

Carry on Commander!

72

Commander!

To get more convoys you will need to upgrade your Logistics Exchange Center Level. You can then have up to 20 convoys.

You may also increase your Convoy size by purchasing and installing a Loading Dock from the Construction Command tab; you will first need to attain Logistics Support within the Contracts tree though.

73

Plarium Gamers!

Combines/Clans/Brotherhoods/Leagues take MMO RTS online gaming to a new level. If you liked our games by yourself, wait until you start gaming with your online community team! Read on for more details and explanations.

Combines/Clans/Brotherhoods/Leagues allow players to join forces under a well-organized command structure with one name, insignia, and hierarchy. Each member of a Combine is given their own credentials, duties, and responsibilities within the group. Level 30 is required before you can create a Combine. Level 16 is required before you can join an existing Combine.

You can join a Combine in the following ways:

- accept another player's invitation in the "Partners" tab of your Joint Ops Center/Embassy etc - you will get a report upon receipt of a new invitation.

- Send a request to a Combine Chief Executive Officer/Clan Leader etc by clicking "Join Combine" in the "Combines" tab.

You can be a member of only 1 Combine at a time. To join another Combine, you must first leave your current Combine.

If you are a Combine Chief Executive Officer and wish to join another Combine, you have to delegate your status to another Combine member first, before being able to leave the Combine.

Open the "Combines" tab in the Joint Ops Center/Embassy etc to view the list of existing Combines. Here you can also view the Combine information:

- Position: Combine's position in the Global Combine Rankings.

- Level: total amount of Combine member's Experience Points.

- Insignia: Combine insignia.

- Combine Name: Combine name.

- Leader: Combine Chief Executive Officer.

- Associates: the number of members in the Combine.

- Status: Other Combine's Status.

- Actions: Action menu where you can view a Combine's Info, join a Combine, or send a message to a Combine's Chief Executive Officer.

- Send a request to a Combine Chief Executive Officer by clicking "Join Combine" in the "Combines" tab.

You can be a member of only 1 Combine at a time. To join another Combine, you must first leave your current Combine.

If you are a Combine Chief Executive Officer and wish to join another Combine, you have to delegate your status to another Combine member first, before being able to leave the Combine.

There are Combines/Clans/Brotherhoods/Leagues in all 4 Plarium Facebook platforms. The following description describes Combines within Soldiers Inc however it is the same information for all games:

Open the "Combines" tab in the Joint Ops Center to view the list of existing Combines. Here you can also view the Combine information:
- Position: Combine's position in the Global Combine Rankings.
- Level: total amount of Combine member's Experience Points.
- Insignia: Combine insignia.
- Combine Name: Combine name.
- Leader: Combine Chief Executive Officer.
- Associates: the number of members in the Combine.
- Status: Other Combine's Status.
- Actions: Action menu where you can view a Combine's Info, join a Combine, or send a message to a Combine's Chief Executive Officer.

Happy Gaming with Plarium!

74

Commander,

The following article explains why your Landing Zones are not producing the amount of resources stated in the description. This article discusses and explains the effects of Troops on Ration Consumption and how these effects are calculated. 

The more troops you have, the more resources they are going to consume!
To find out how many Rations you actually produce; open your Commandant's Office and go to Base Statistics. You will see the Production section, then your bases' Capacity in percentages and last on the right column your Ration Consumption for Buildings and Units per hour. 

Each Unit type consumes the following Rations:
Light infantry: 1 ration/h
Heavy infantry: 2 rations/h
Armor vehicle: 3 rations/h
Air Combat: 4 rations/h
Further information in regards to Rations consumption:
LANDING ZONE PRODUCTION
A Landing Zones on Level 20 will provide you with 500 rations/hour, whilst a Level 20 Munitions Factory and Oil Derrick will provide 340 points of ammunition and fuel. The total amount of rations produced from 6 Landing Zones would equal 3000 per hour.
AIR TRAFFIC CONTROL
The Air Traffic Control building improves your availability of Rations by lowering your Base's overall Ration Consumption. At Level 20, the Air Traffic Control consumption lowers by 85%. This means that your forces would need only 15% of the Rations they initially required.
TRAINING CENTER
You may also lower your Ration consumption of specific Units by using your Drill Instructors – but remember to prioritize your units carefully.

75

Commander!

Short answer, you can't! Sorry!

While there are no dead ends in the game, there is also no restarting on the same account.

Don't worry - even if you make some mistakes in the beginning, you can always develop your Base up to a higher Level and complete all of Mr. Black's Tasks. Be sure to follow the instructions in the order that they're given or you'll slow down your Base's development by using up your Resources too quickly. If this happens, just wait until you collect enough to continue.

If you register the game on a new Facebook account, you may be subject to banning or restricted game access for violation of Facebook and Plarium's multi-accounting policies (which you can find within the game forum).

76

Commander!

Screenshots are saved inside the Soldiers Inc. folder that is located as part of your Facebook photo albums within your Facebook account.

77

Commander!

You will not necessarily receive a payout with each successful completion of Search and Destroy missions. As you engage Zheng Shi Locations, you are earning cumulative credit toward payouts of Units or Resources. The way your credit pays out is randomized between different types and numbers of Units, Resources, or special mission items. Don't get discouraged, the longer you go between payouts, the larger your eventual bonus will be!
We suggest that you try sending different units; using various tactics and strategies and ask other more experienced players for advice on our official forum page: https://www.facebook.com/groups/176306229210500/
Rewards calculations are based on losses in resource costs for the troops you lose. You might not get anything for the missions you just did, but it is supposedly tallied together and you will eventually get rewards.
Zheng Shi missions are, and always will be, optional, and we welcome you to enjoy the rest of the regular gameplay in the meantime.
Attacking locations or defending them helps you gain the experience needed and, therefore, reach a higher level.
We are sure that having such game experience will help you find your individual approach for battling your enemies to claim as much of Zandia as possible. 

78

Commander!

To delete Soldiers Inc., go to your Facebook page, go to the Apps section, then hover your cursor over the Soldiers Inc. application and click on the little pencil icon and choose to delete.

Note: If you choose to return to Soldiers Inc, your base will be as you left it the last time you played.There is no possibility to start a new base.

That is all Commander!

END MESSAGE

79

Naming Policy

The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.

  • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay, content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
  • Trademarked names of products, goods, materials or services
  • Names intended to impersonate other players for malicious purpose.
  • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players
  • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.
80
The size and amount of discount is random for each player. Even though you have received only one discount you may get more next time.

81

Be advised that in order to collect Resources from Munitions Factories and Oil Derricks, you must now click on the Resource icon hovering above them.

Clicker

82
This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment. 

What constitutes Harassment?

Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not, in and of themselves, constitute harassment. Some players are predatory - and this is simply a gameplay decision. We recommend using the Plarium wiki (wiki.plarium.com) and members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behavior that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first. Forward the threat directly to Facebook Support and/or to local law enforcement. 

In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage baiting behavior, avoid escalating the situation, and keep detailed records of suspected harassment. 

How do I avoid player harassment?
There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident. 

You may also contact the player’s Clan leader to report about the issue. 

How to report harassment.
If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Stuff with supporting information and screenshots.. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy; they will be:
  • First warned against continuing the offending behavior
  • Continued behavior with result in the offending party being placed on a 3-day suspension

Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.
83
Please follow these instructions to take a screenshot of the firebug panel in order to send us as much information as possible: http://support.plarium.com/files/pscreen_instruction_en.pdf
84

You can only use a single tab in your browser to play the game. This is a security measure.

85

Yes, you may cancel these actions within 50 seconds by pressing the "x" icon in the construction or tracking panel. You will recover 80% of the Resources spent for any resource-based action you cancel.

86

If you have problems correctly viewing your game in Google Chrome ( it overlaps the top menu or you are unable to view the "Bank" menu), try the following:

  1. Enter "chrome://plugins" (without inverted commas) in the browser's address bar.
  2. Disable "Shockwave Flash" in the Plug-ins window.
  3. Reload the game.
  4. You'll see a message stating that Flash player is required to run the application. Click "Download Flash player".
  5. Close all Google Chrome windows and re-launch.
  6. Log in to the game.

If you still have any issues or concerns, please contact the Plarium Support team.

87

Your game name is connected with your Facebook account.

If you wish to change your name in the game, then you need to change it first in Facebook.

Therefore your game name is tied to Facebook naming policies and changes are reflected in the game afterwards.

88

To enter Full-Screen Mode, you need to locate the small icon in the upper central area of your game screen. The icon is a Rectangle with pointing triangles off each side.

Click on this icon and your screen will adapt to Full Screen. A Flash pop-up box will ask your permission to "Allow full screen with keyboard controls?"; Click "Allow".

89

Although the following is written for Soldiers Inc Combine Leaders, the dame rules apply to all platforms.

Some of the features in the "My Combine" window are only available to the Combine Chief Executive Officer, Operations Officers, and Brigadiers. You may manage your Combine in the following ways:

  1. By editing the Clan/Combine/Brotherhood/League description or terms and conditions for joining the Clan/Combine/Brotherhood/League. This information will be displayed to all players in the list of Clan/Combine/Brotherhood/League. This feature is available only to Clan/Combine/Brotherhood/League Chief Executive Officers.
  2. Update Clan/Combine/Brotherhood/League News. Click the arrows button in the top right-hand part of the "My Combine" window. Then enter the text that will be displayed to all Clan/Combine/Brotherhood/League members if they go to their Joint Ops Center and open the "My Combine" tab. This feature is available only to Chief Executive Officers and Operations Officers.
  3. Accept or decline requests to join the Combine. To view all requests, go to the "My Clan/Combine/Brotherhood/League" tab at the Joint Ops Center and click the "Applicants" tab. This feature is available only to Chief Executive Officers and Operations Officers.
  4. Send Clan/Combine/Brotherhood/League invitations to new recruits. Go to your Base and click the "'Invite to Combine" button from the Friend list action menu.
  5. Set and edit Combine Rank for Combine members. Open the "My Combine" tab at the Joint Ops Center, and click the button next to a player's Combine Rank icon, then set the new Combine Rank for this player. Combine Chief Executive Officers can appoint Operations Officers to assist them in managing the Combine. Operations Officers cannot appoint other Operations Officers or edit the current Chief Executive Officer's and Operations Officers' Combine Ranks. This feature is available only to Combine Chief Executive Officer, Operations Officers and Brigadiers.
  6. Remove players from Combine. Open the "My Combine" tab at the Joint Ops Center and click the "Remove from Combine" button in the "Actions" list. This feature is available only for Combine Chief Executive Officers and Operations Officers. Combine Operations Officers cannot remove the other Operations Officers and Combine Chief Executive Officers from the Combine.
  7. Designate a new Clan/Combine/Brotherhood/League Chief Executive Officer. Click the button next to a player's Clan/Combine/Brotherhood/League Rank icon and set their rank to Chief Executive Officer.
  8. Dissolve the Clan/Combine/Brotherhood/League. Open the "My Clan/Combine/Brotherhood/League" tab at the Joint Ops Center/Embassy etc and remove all players from the Clan/Combine/Brotherhood/League, including yourself.">Some of the features in the "My Combine" window are only available to the Combine Chief Executive Officer, Operations Officers, and Brigadiers.

You may manage your Combine in the following ways:

  1. By editing the Combine description or terms and conditions for joining the Combine. This information will be displayed to all players in the list of Combines. This feature is available only to Combine Chief Executive Officers.
  2. Update Combine News. Click the arrows button in the top right-hand part of the "My Combine" window. Then enter the text that will be displayed to all Combine members if they go to their Joint Ops Center and open the "My Combine" tab. This feature is available only to Chief Executive Officers and Operations Officers.
  3. Accept or decline requests to join the Combine. To view all requests, go to the "My Combine" tab at the Joint Ops Center and click the "Applicants" tab. This feature is available only to Chief Executive Officers and Operations Officers.
  4. Send Combine invitations to new recruits. Go to your Base and click the "'Invite to Combine" button from the Friend list action menu.
  5. Set and edit Combine Rank for Combine members. Open the "My Combine" tab at the Joint Ops Center, and click the button next to a player's Combine Rank icon, then set the new Combine Rank for this player. Combine Chief Executive Officers can appoint Operations Officers to assist them in managing the Combine. Operations Officers cannot appoint other Operations Officers or edit the current Chief Executive Officer's and Operations Officers' Combine Ranks. This feature is available only to Combine Chief Executive Officer, Operations Officers and Brigadiers.
  6. Remove players from Clan/Combine/Brotherhood/League. Open the "My Combine" tab at the Joint Ops Center/ Embassy etc and click the "Remove from Combine" button in the "Actions" list. This feature is available only for Combine Chief Executive Officers and Operations Officers. Combine Operations Officers cannot remove the other Operations Officers and Combine Chief Executive Officers from the Combine.
  7. Designate a new Clan/Combine/Brotherhood/League Chief Executive Officer. Click the button next to a player's Clan/Combine/Brotherhood/League Rank icon and set their rank to Chief Executive Officer.
  8. To Dissolve the Clan/Combine/Brotherhood/League. Open the "My Clan/Combine/Brotherhood/League" tab at the Joint Ops Center/Embassy etc and remove all players from the Combine, including yourself.
90

Troops and resources placed in the Bunker/Catacomb/Harbor cannot be removed without your command and it is not possible for an enemy or foe to attack your troops within your Bunker/Catacomb/Harbor.

It is possible that you have forgotten to put your troops into the Bunker/Catacomb/Harbor, or other troops came back from a raid and stayed at your sector while the first ones were secured in the Bunker.

We recommend that you monitor your troops via troop tracking in order to avoid such issues in the future.

91

Unfortunately, there is no technical ability to change the location of your base, harbour etc.

At the same time you should remember that all actions between friends and allies are carried out 24 times faster than between non-allied players.

92

Your chosen game is a highly competitive Massive Multiplayer Online Strategy Game. While we ask that all players treat each other with courtesy and respect, "acts of aggression" are a fundamental part of this game, and anything allowed by the game rules is considered fair play. For example, repeated raids and occupations are not considered abusive behavior, as they're an integral part of the gameplay.

Try building a large army and fighting back, join a Combine, Clan, League etc, or recruiting some partners to help you. Your game is best when you unite with others for enhanced social interaction.

If a player becomes verbally abusive, try using the "Block User" option to add the user to your Blacklist which you can find within your in-game mail system. You will no longer receive messages from Blocked Users. If a user continues to engage in abusive or threatening behaviour as outlined by the Game Policies on our Community Forums or Website, report the user to Facebook and file a report with our Customer Support Team at the Help Desk, including as much detail as possible. If you feel credibly threatened, please contact Facebook or your local law enforcement.

93

You have the option within your game to exclude other players conversations through the use of the "Block User" function.

Within your Mailbox screen in your game you will see three options. The first is Read the in-game mail; the second is your "Block User" icon and the third is your Delete Mail icon.To utilise the Block User function simply click on the middle icon and the user will be blocked and added to your Blacklist.

To return a player from your Blacklist, simply open the Blacklist tab within your Mail and click "Undo". The player will now no-longer be on your Blacklist.

Alternatively, you can contact a players Clan / Combine Leader and report the issue or alternatively, or you can contact the Plarium Help Desk and report the situation for our investigation on the situation.

Plarium only supports fair and fun gaming and will do all that is possible to ensure that all of our gaming community feel safe and are having fun within our games at all times.

You are encouraged to read our harassment policy here: https://www.facebook.com/notes/stormfallage-of-war-community/harassment-policy/504192372982788

You will find our Harassment Policy within the Forum Page of each platform. The above link is for Stormfall, but is duplicated for every release of Plariums.

We thank you for your continued support of Plarium Games.

94

If you believe that your recently purchased sapphires/chrystals/rubies/diamnonds have not been credited to your game account, please submit a ticket regarding this issue here: http://support.plarium.com

You will need to provide the Support Team with the exact date of the purchase and your Facebook purchase history.

To find your transaction history, go to your Facebook Account Settings. Next, choose the Payments Folder on the left side of your page. You will find your Credit Balance and Credit Purchase History here.

Please make a screenshot of these tabs, save it in .JPG, .PNG or PDF format and attach the file to your ticket.

Providing this information will significantly increase the speed of your issue resolution.

NOTE: You DO NOT need to send a screenshot of your Bank Statement of the purchase in question. This information WILL NOT help the support team to check on your issue and resolve it.

Once all of the required information has been submitted, Plarium support team will get back to you as soon as possible.

Plarium thanks you for your patience with this matter.

 

 

 

 

 

95

Naming Policy

The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.

  • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay, content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
  • Trademarked names of products, goods, materials or services
  • Names intended to impersonate other players for malicious purpose.
  • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players
  • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.
96

We take all threats to the integrity of our players’ personal and account data, our playing community, and our intellectual property extremely seriously. We will do everything possible to ensure a safe and secure environment for our users and for our business and appreciate your assistance.

Social Network

The easiest way for people to access your account and personal information is by gaining access directly to your social network account. Follow these guidelines and they will help you keep your account secure.

  • Remember that NO Plarium employee will EVER request access to your account password and login information. If someone asks you for this information while claiming to be a Plarium employee, immediately contact Plarium customer service and do not share your information.
  • Offers that claim to grant “Free Rubies/Credits” and then ask for your social network login information are one of the most common ways accounts are compromised.
  • Change your passwords regularly and employ different cases, symbols, and numerals when selecting a new password.
  • Do not disclose any private data or personal information to anyone you don’t trust, and be sure to check that you recognize the URL and domain name before sharing any personal or financial data.
  • Check to make sure that secure browsing is switched ON in your account settings.
  • Many offers are used as vehicles for installing malware, viruses, trojans, keyloggers, and other malicious software. Be sure to have the latest antivirus software and exercise caution when dealing with any unfamiliar third party software or links.
  • If you are concerned or suspect that your account has been tampered with for any reason, contact your social network and/or our Support staff immediately.

Social network account security is the sole responsibility of the account holder, and Plarium claims no responsibility or liability from any losses or damages incurred as a result of compromised login information or third party security lapses.

Glitches and Bugs

 While we strive to ensure the quality and integrity of our game, there may occasionally be bugs, glitches, and programming errors that enter the live game-play servers. If you encounter what you suspect to be a bug, glitch, or error, please report it to Plarium Staff immediately as it may constitute a security risk.

In situations where a game error can be exploited in any way that compromises the intellectual property rights of Plarium LTD, any wilful use of these game errors or bugs will be construed as Malicious Behaviour and be penalized accordingly - regardless of whether this course of action resulted in financial loss or an unfair game-play over other players.

Malicious Behavior

 This includes any wilful attempt to compromise the security of our users, servers, or gaming environment. This may include, but is not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behaviours, please report them to us immediately for investigation.

How to Report Security Violations

When reporting any suspected Security Violation we ask that all our players use the following procedures: gather evidence -- be it screenshots, links to profiles, location in the game, etc. -- and then send this in an e-mail to the designated Plarium Support e-mail address or through our Help Desk ticket system. We carefully review all of these reports, and depending on our volume it may take some time for us to get back to you. We appreciate your patience.

Please note in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy or security of our network or affected users.

We ask that you please DO NOT report these issues on the forums, post links to third party software or files, or send PMs or emails to any other address as this may result in the propagation of embedded viruses or malicious software, the exploitation of impacted users, and the spread of inaccurate or incorrect information. By directing all Security Violations through one designated channel, we will be better able to respond to these issues in a thorough and timely manner. We reserve the right to close or delete all threads that discuss Security Violations as we coordinate an official response. 

Violations and Penalties

Engaging in, promoting, or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software.

 

1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Advertising websites that contain hacking/cheating programs and procedures; Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Exploiting any bug to gain unfair advantage in the game. Communicating information on how to exploit such a bug (either directly or through the public posting) to any other user. Seven (7) days Game Account Ban                       
97

When troubleshooting issues with our games, your first port of call in attempting to resolve the issue should always be to clear your browser's cache. After clearing your cache, exit the browser completely before attempting to access the game again. In Windows, close all your browser windows; in Mac OS X, use the quit command (Command + q) to quit your browser.

Chrome

  1. In the browser’s address bar, enter: chrome://settings/clearBrowserData
  2. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
  3. From the “Obliterate the following items” drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
  4. Click Clear browsing data.

Firefox

  1. From the Tools or History menu, select Clear Recent History.
  2. If the menu bar is hidden, press Alt to make it visible.
  3. From the "Time range to clear:" drop-down menu, select the desired period of time you wish to clear. To clear your entire cache, select Everything.
  4. Click the down arrow next to "Details" to choose which elements of the history you wish to clear.
  5. Click Clear Now to clear your cache.

Internet Explorer 8 and higher

  1. From the Tools or Safety menu, select Delete browsing history....
  2. If the menu bar is hidden, press Alt to make it visible.
  3. Deselect Preserve Favorite website data and select either "Temporary Internet files" or "Temporary Internet files and website files"
  4. Click Delete.
98

Unfortunately, your Account cannot be deleted. If you would like to quit the game you can remove the application from your Facebook account.  Your in-game information will not be disclosed to third party.

Your Gaming Data and Account is linked to your Facebook Account whilst your Data is secured on a Secure Server. This information is retained so that in the future, if you choose to play again you will be returned to your original gaming location with all of the achievements you had previously earned.

We look forward to you playing online with Plarium soon and hope you had an enjoyable experience!

99

Click the "Edit" button in the right panel. You can move all of your structures, but only Improvements can be permanently deleted once they have been constructed. Remember that you can expand your Sector/Castle/Haven if you find yourself running out of space. You can also upgrade Defensive constructions to higher levels.

100

This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.

What constitutes Harassment?

Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not by themselves, constitute harassment. Some players are predatory - and this is simply a game-play decision. We recommend using our Community Pages for reference to official policies as well as communicating with senior members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behaviour that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first. Forward the threat directly to Facebook Support and/or to local law enforcement.

In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly via our Help Desk ticketing system. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage in baiting behaviour, avoid escalating the situation, and keep detailed records of suspected harassment.

How do I avoid player harassment?

There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.

You may also contact the player’s Clan leader to report the issue.

How to report harassment?

If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Staff with supporting information and screenshots.. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy; they will be:

  • First warned against continuing the offending behaviour
  • Continued behaviour with result in the offending party being placed on a 3-day suspension

Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.  

101

Player 1 attacks. Player 2 defends. A is the total value of all of Player 1's attacking Units' offense ratings. B is the total value of all of Player 2's defensive ratings. Players' losses are calculated according to these aggregate values. If: А = 15,000 Offense and B = 20,000 Defense, then Player 1 loses approximately 55% of Units. Player 2 loses 45% of Forces. These ratios may be subject to change.

102

You are awarded Crystals/Sapphires/Rubies/Diamonds once a certain task has been totally completed.

When the corresponding pop-up message about your Tasks completion appears on your screen Crystals/Sapphires/Rubies/Diamonds should have already been sent to your in-game balance.

If you believe you have not been awarded your Crystals/Sapphires/Rubies/Diamonds; then please go to our Help Desk and lodge a request here: http://support.plarium.com/

103

If you believe you have encountered a fellow gamer with multiple accounts, you will need to do the following to report this violation of Plarium Gaming Policy.

Firstly, Submit a ticket here: http://support.plarium.com You will need to choose the Alternative accounts and violations Folder.

You must specify the exact coordinates of the multiple accounts; it would also be useful for Plarium Administration if you could provide the Facebook Page links. You can find a players FB page by looking in their Base/Castle and then placing your mouse pointer over their picture. A drop down box will appear with "Go to Page" as a link. Go to their page, copy the link and paste using CTRL + V onto the Ticket submission.

Therefore, with a player using 2 accounts, you should provide 2 Base/Castle x/y locations and 2 Facebook link locations as proof of this person operating 2 accounts.

Our support team will investigate the issue and take appropriate measures.

If this is your first Ticket Submission, you will receive an account specifying email which you can use to control your submitted tickets and personal details. Here you can also modify or add to your Ticket(s).

You will also receive an email confirming our receipt of your submission with a Receipt Ticket Number and then another email which will detail our policies on your submission.

NOTE: The investigation may take some time. According to Plarium policy the game administration reserves its right to keep the results of investigation confidential.

We thank you in advance for gaming with Plarium.

 


104

These offers are provided by the TrialPay Company. This is the way their scheme works:

The advertisers have to inform TrialPay  when you complete an offer. They normally do this instantly, but can take anywhere from 30 minutes to 1 business day to actually complete the offer.

If it has been 1 business day since you completed an offer and you still haven’t received your rewards, please contact TrialPay http://www.trialpay.com/contactus/. Note that you need to have the advertiser's confirmation email as a proof of completion, in order to claim missing rewards.

If you did not receive your rewards immediately, the advertiser has determined that your completion attempt did not qualify for a credit. Unfortunately, TrialPay cannot award you credit without approval from the advertiser.

More information about these offers can be found here http://plarium.com/Game/Stormfall/FAQ/en

105
106

By using Plarium’s Services, players agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself. It also keeps in line with Facebook Policy and we are legally obligated to follow up all reports of multi-accounting when we receive them.

Players found to be in violation of this policy will receive disciplinary action in-game. Their alternate accounts will be permanently blocked without notice, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account.

What Does Plarium Do To Prevent Multi-Accounting?

The usage and abuse of multiple user accounts in the game is currently one of the largest user concerns we deal with on a daily basis. While we continue to work with our partner social networks and player communities to identify and remove these accounts when we find them, we have also implemented multiple mechanisms that minimize the advantages of operating multiple accounts.

We have added limits within the game trading and gifting systems that restrict the maximum amount of resources that can be received by one account to 50,000 of each type of resource per day. This means that a player who has created several game accounts will be unable to use “feeder” accounts to supply any significant amount of resources to his or her primary playing account.

We have also implemented safeguards to prevent the effective use of alternate accounts to upgrade Clan Objectives. Firstly, we have mandated the completion of a probationary period for new clan members before they are permitted to send resources to Clan Objectives. Secondly, we have added a progressive contribution scale under which low level accounts (Level 50 or below) have tighter restrictions on the maximum amount of resources they may transfer to emitters.

As we add more features and limitations to further discourage the use of alternate accounts, the relative advantage of this practice will continue to decline. While there are limits to what we can and cannot do to identify and eliminate alternate accounting entirely, we are committed to negating any unfair benefit to those who continue to do so.

You can help us in these efforts by continuing to report users with multiple accounts to us, and more importantly by reporting these violations to the social network on which you play the game. Having more than one game account in Facebook requires also having more than once Facebook account, which is a violation of Facebook’s Terms of Service. Most social networks have similar policies, and reporting users from both the game and platform end will allow us to work more effectively with our partners to identify and correct abuse in our communities.

How to Report Multi-Accounts?

When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible. It is essential you send Player Locations (x:;y: coordinates) as well as further information such as Facebook Home Pages, screenshots, links to profiles, Combine/Clan/Brotherhood/League associations etc. - and then send all of your collected information through to our Help Desk using the ticket system. You can also use the designated threads on our official social boards at our Facebook Community Pages.

We carefully review all of these reports, and sometimes this can take a some time. We ask for your patience as we assess your claim.

Please note, we may be unable to tell you the outcome of our investigations, as it may violate the privacy of our users.

107

Our security system has determined your account to be an alternative one, that is, we believe you to be operating within our game with 2 or more accounts. We remind you that in compliance with our Terms of Use "… by using Plarium's Service you agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself". That banning or freezing of your account until proved otherwise is in agreement with your authorisation upon joining our gaming network.

Please do not contact us for removing your current ban of your alternative account(s). Such requests will not be processed.

Plarium drafted these Terms of Use in the gaming environment considering the concept of justice for a game process. Therefore, Plarium actions shall not in any manner imply a breach of your proprietary or non-proprietary rights.

If your real account is banned you should undergo the following procedure to officially verify it:

Plarium  proposes that you confirm that your game account is not an alternative one within the meaning of the Terms of Use of the game (the options are listed herein, clause 2) at your own discretion, in any convenient way which shall not violate your constitutional rights. Upon completion of these actions Plarium shall perform the steps required for removing your account ban.

  1. Submit a request to our Support team and choose the subject "I have been banned for alts".
  2. Attach a photo of yourself with an identity document. Your Name and Surname should be distinctive and legible, and correspond to the name and surname of the social network account, the rest of your personal data may be hidden.
  3. The photo should be against a background of our game. Please refer to this example.

Our Support team will investigate your request in a timely and professional manner.

We thank you in advance for your patience in this process.

108

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PLAYING ANY OF THE GAMES OF PLARIUM GLOBAL LTD ("PLARIUM" "WE", "OUR" "US"), LOCATED AT HTTP://WWW.PLARIUM.COM (THE "Site"), OR ACCESSED THROUGH third party platforms, including social networking sites ("Third Party Platforms").

INTRODUCTION AND AGREEMENT TO THESE TERMS OF SERVICE

By playing our games (the "Games") or using any of our applications, products or services (collectively, the "Service"), you represent that you have read, understood and agree to be bound by these Terms of Service (the "Terms") and consent to the collection, use and storage of your information as outlined in Plarium’s Privacy Policy.

If you do not agree to the Terms now, or if at any time, the Terms are no longer acceptable to you, please cease use of the Site and Service immediately. These Terms constitute a binding agreement between you and Plarium.

Plarium reserves the right to refuse any user access to the Site and/or Service without notice for any reason, including, but not limited to, any violation of the Terms. You agree that Plarium may discontinue the Service or change the content of the Service at any time, for any reason, with or without notice, and without liability.

AGE RESTRICTION

YOU MUST BE AT LEAST 13 YEARS OF AGE TO USE THE SERVICE. IF YOU ARE EIGHTEEN (18) YEARS OF AGE OR OLDER, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE TERMS. IF YOU ARE BETWEEN THE AGES OF THIRTEEN (13) AND EIGHTEEN (18), YOU REPRESENT THAT YOUR LEGAL GUARDIAN HAS REVIEWED AND AGREED TO THESE TERMS. If you do not agree with all of these Terms, or you are not at least thirteen (13) years of age, or you are between the ages of thirteen (13) and eighteen (18) and your legal guardian does not agree with all of these Terms, please do not access and/or use the Site or Service.

PRIVACY

Any information provided by you and used by our Service is subject to our Privacy Policy, as well as, where applicable, the privacy regulations set forth by Third Party Platforms.

USE OF THESE TERMS OF SERVICE

By using Plarium’s Service you agree NOT to:

  • create an account or access the Service if you are under the age of 13;
  • have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself;
  • create an account or use the Service if you are a convicted sex offender;
  • have an account or use the Service if you have previously been removed by Plarium, or previously been banned from playing any Plarium game;
  • use your account for any commercial purposes;
  • use your account, the Site or Service to advertise, or solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages (spim and spam) to anyone;
  • use your account or Service to engage in any illegal conduct;
  • access another user’s account without permission;
  • use the Site or Service in any manner that violates any applicable laws or regulations or is prohibited by these Terms;
  • collect or harvest any information about other users;
  • post, request, or link to sexually explicit, threatening, embarrassing, hateful, racially or ethnically insulting, inciteful, deceptive, tortuous, defamatory, libelous, or otherwise inappropriate or offensive material or conduct;
  • discuss, promote, or depict any form of child sexuality, abuse, exploitation, or related topics that may be harmful to or threaten the security of a child or minor;
  • use features of the Site or Service for anything other than their intended purpose;
  • interfere with or disable any security-related features of the Site or Service, or any part thereof, including any Service available on or through any Third Party Platforms;
  • decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any code or underlying ideas or algorithms of any part of the Site, including any Service available on or through the Site or Third Party Platforms;
  • engage in any other prohibited conduct.

VIRTUAL CURRENCIES/GOODS

The Service may include the option to purchase virtual, in-game currency (“Virtual Currency”) as well as virtual, in-game goods (“Virtual Goods”) by using legal tender. This can only be done if you are considered a legal adult in your country of residence.

All Virtual Currency and Virtual Goods are deemed to be final and non-refundable, unless stated otherwise at our discretion. You will have no right or title to any Virtual Goods and/or Virtual Currency you acquire.

Plarium has absolute control over all Virtual Currency and Virtual Goods and at any time has the right to change the value, modify and/or eliminate any Virtual Currency and Virtual Goods as it sees fit and without any liability.

No refunds will be given by Plarium. Other than a limited, revocable, non-transferable license to use the Virtual Currency or Virtual Goods in the Games, you have no right in or title to such Virtual Currency and Virtual Goods. In the event that your account is terminated or suspended for any reason, in Plarium’s sole and absolute discretion, or if Plarium discontinues its Games, you forfeit any and all Virtual Currency and Goods. Plarium has the absolute right to manage, regulate, control, modify, and/or eliminate Virtual Currency and/or Virtual Goods as it sees fit in its sole discretion, and Plarium shall have no liability to you or anyone for the exercise of such rights.

TERMINATION

We reserve the right to terminate or suspend your account or access to any or all of the Games at any time and for any reason. It is within our sole discretion and determination to terminate your account for what we deem to be a violation or breach of these Terms. In the event that we terminate or suspend your account, you will have no further access to your account or anything associated to it. As stated above, you will not be entitled to a refund of any Virtual Currency or Virtual Goods acquired or developed during the Games.

DISPUTES BETWEEN USERS

Plarium may at any time intervene in disputes between you and other users, but is under no obligation to do so. Plarium will not be liable for anything resulting from these disputes, including, but not limited to, claims and damages, of any kind.

DISCLAIMER OF WARRANTIES

THE SITE, SERVICE, AND GAMES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE DO NOT REPRESENT, WARRANT, OR GUARANTEE THAT THE SITE, SERVICE, OR GAME, WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR THAT DEFECTS WILL BE CORRECTED. You agree that your access and use of the Site, Service and Games shall be at your sole risk. To the fullest extent permitted by law, Plarium, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Site, Service and Games and your use thereof, including implied warranties of title, merchantability, fitness for a particular purpose, non-infringement, accuracy, authority, completeness, usefulness, and timeliness. Plarium makes no warranties or representations about the accuracy or completeness of the content of the Service or the content of any sites linked to the Service and/or Site and assumes no liability or responsibility for any:

  • errors, mistakes, or inaccuracies of content;
  • personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Service, Site or Games;
  • any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein;
  • any interruption or cessation of transmission to or from the Service;
  • any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Service or Site by any third party;
  • any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service and/or Site.

LIMITATION OF LIABILITY

PLARIUM’S AGGREGATE CUMULATIVE LIABILITY TO YOU ARISING FROM OR RELATING TO THESE TERMS, THE SITE, SERVICE, AND GAME, FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE TOTAL AMOUNT YOU HAVE PAID PLARIUM IN THE TWELVE (12) MONTHS PRECEDING THE DATE OF THE CLAIM GIVING RISE TO THE LIABILITY.

Under no circumstances will Plarium be liable to you or any third person for any indirect, incidental, special, punitive, or consequential damages whatsoever including any lost profits or lost data arising from your use of the Service, Site or other materials on, accessed through or downloaded from our Service and/or Site, whether based on warranty, contract, tort, any other legal theory, or whether or not Plarium has been advised of the possibility of these damages.

The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that Plarium shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

INTELLECTUAL PROPERTY OWNERSHIP

You acknowledge that all intellectual property rights in our Site, Service, Games and the underlying technology, and all information and content available on our Site and through the Service, excluding User Content (as defined below) but including the Games, characters, Virtual Currency and Virtual Goods (collectively, the “Service Content”), are owned by us and/or our suppliers (including other users).

The Service Content is protected by copyright laws throughout the world. Subject to your compliance with these Terms, Plarium grants you a limited, non-exclusive, non-transferable, non-sublicenseable, revocable license to view and use the Service Content for your personal non-commercial entertainment purposes. No other use of the Service Content is authorized. In consideration of this authorization, you agree that any copy of the Service Content that you make shall retain all copyright and other proprietary notices in the same form and manner as on the original.

You may not otherwise use, download, upload, print, display, perform, reproduce, publish, license, post, transmit, modify, create derivative works of, reverse engineer, disassemble, decompile, adapt, distribute, transfer, or exploit any Service Content in whole or in part without our prior written authorization. We and our suppliers (including other users) reserve all rights not granted in these Terms. There are no implied licenses.

All trademarks, logos and service marks displayed on the Site or Service (“Marks”) are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third parties which may own the Marks.

USER CONTENT

You agree that you are willingly publishing the content on the Service and/or Site using technology and tools provided by Plarium. You understand and agree that you may not distribute, sell, transfer or license this content and/or application in any manner, in any country, or on any social network or other medium without the explicit written permission of Plarium. You grant Plarium the right to act as an agent on your behalf as operator of the application.

Any data, text, graphics, photographs and their selection and arrangement, (hereinafter “User Content”) uploaded to the Service and/or Site are subject, whether in whole or in part, to unlimited commercial, non-commercial and/or promotional use by Plarium. Text, graphics, and photographs are uploaded by you and are the sole responsibility of the person from whom the User Content originated. Thus, users are responsible, and Plarium is not responsible, for any files users upload, post, or otherwise make available. Plarium may or may not regulate User Content and does not guarantee the accuracy, quality, or integrity of any User Content posted via the Plarium application. By using the Service and/or Site, you acknowledge and accept that you may be exposed to material you find offensive or objectionable. You agree that Plarium will not under any circumstances be liable for any User Content, including, but not limited to, errors in any User Content, or any loss or damage incurred by use of the User Content.

GENERAL

These Terms constitute the entire agreement between you and Plarium regarding your use of our Site, Service, and Games, and supersede and replace any prior written or oral agreements regarding the foregoing. Our failure to exercise or enforce any right or provision in these Terms shall not operate as a waiver of such right or provision. If any provision of the Terms is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions. Neither the rights nor obligations arising under these Terms are assignable by you, and any such attempted assignment or transfer shall be void and without effect. We may assign these Terms without restriction. These Terms and any action related to these Terms will be governed by and interpreted under the laws of Israel.

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We strive to provide a fun and stable environment for players to enjoy the game play. Unfortunately, technical issues can occasionally arise that may disrupt the game service. While we cannot prevent some issues, the Support Team strives for excellence in providing help to players who are experiencing technical problems as quickly and efficiently as possible.

If you experience a technical issue while you are playing and some losses have occurred, you have the option of contacting the Support Team via designated Help Desk Ticketing System in order to let us know what has happened. Please provide screenshots and a detailed description of your issue and your request. We cannot accept player claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action. Reimbursement is at the discretion of the Support Team and Support Team Supervisor.

No Plarium employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions. This process also delivers important feedback to our development team about possible glitches in our game system that helps us to constantly improve the game for you.

As a rule, reimbursements will not be given by Plarium unless the Support Team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement.

Issues which are NOT considered valid for reimbursement include, but are not limited to, the following:

  • Potential or theoretical gain. Only assets lost when already in possession of the player are eligible for reimbursement.
  • Any losses attributable to problems with a player's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
  • Being banned from the game for violating the In-Game Policies.
  • Timing out due to being away from your computer.

No guarantee of reimbursement is given or implied through the policies outlined here. The Customer Support team must investigate each case and reimbursements are given on a case-by-case basis. Plarium will at no point provide cash refunds, and will reimburse only with game currency of virtual products at their sole discretion.

Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to receive compensation is not permitted and may result in disciplinary action being taken against your account.

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If you are having issues with loading one of our games, the possible causes are as follows:

 

  • We are conducting server maintenance or updating the game with a new feature. To resolve this issue, simply wait 5 minutes and try again. This will be solved of its own accord.
  • Your browser's cache may be causing issues. To resolve this issue, try clearing your cache, as shown here: http://support.plarium.com/index.php?/Knowledgebase/Article/View/1170/
  • Your internet connection may not be running optimally or your band-width may be overloaded: We recommend that your connection speed should be at least 1Mbps or higher. You may check your connection speed here: http://www.speedtest.net/
  • Something is wrong with your browser. Reinstall your browser, update it to the latest version or try another browser (Chrome, Firefox, or Opera).
  • Your Flash player may be outdated. To update Flash Player, click here: http://www.adobe.com/support/flashplayer/downloads.html

 

You may also try using another computer or Internet connection to see whether it is your PC or the connection causing problems.

If you are still experiencing difficulties, please consult this link: http://support.plarium.com/files/pscreen_instruction_en.pdf

Contact us and send a screenshot of your FireBug panel to our Help Desk and we will try to resolve your issue as quickly as possible.

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In order to find your ID please follow these steps:

  1. Open the game

  2. Go to help section (right top corner)

  3. In left bottom corner you will see your ID. Just click on it and info will be copied to clipboard, afterwards paste your ID to a ticket

If your account is banned you need to write your ID that is displayed on loading screen.

If you do not have access to the game while submitting a ticket in "Your ID or coordinates" field just enter your coordinates as "X:0; Y:0".