- My Haven was reset. It’s level 1 now. Why?
- My Sector was reset. It’s level 1 now. Why?
- Why hasn’t Plarium replied to my email?
- Why did I not receive Articles for Agreements?
- How to collect resources from Munition Factories and Oil Derricks?
- Why haven't I received Experience Points for the battle?
Most popular questions
- How do I find my ID?
- I have a loading issue, what should I do?
- I want to find more about the Reimbursement Policy
- My account was banned. The reason is Alts
- I want to find more about the Multi-Accounting Policy. Am I allowed to have more than one ...
- Why I didn't get Free Crystals/Sapphires/Rubies/Diamonds for the offers I completed?
- Why I have not received Crystals/Sapphires/Rubies/Diamonds for the quest I completed?
- How do I report a multiple account user?
Welcome to Plarium Support Center!Please conduct a thorough search of our Knowledgebase to see if your question has already been answered before sending a ticket. This will ensure you receive your answer as soon as possible and save you waiting for a reply from our support team.
If your question has not already been answered, please don't hesitate to contact us directly.
While composing your message, please provide us with the following information:
- Your coordinates and game ID (this will allow us to process your query faster)
- Detailed instructions of what happened and how you produced the bug, so that we can reproduce your issue
- Screenshots relevant to the subject of your message
- The date and time your issue occurred
We will do our best to process your query and reply to your message as soon as possible. Our Support Team works daily between the hours of 10:00 AM and 18:00 PM, Monday to Friday (UTC +2).