Most popular questions

Welcome to Plarium Support Center!

Please conduct a thorough search of our Knowledgebase to see if your question has already been answered before sending a ticket. This will ensure you receive your answer as soon as possible and save you waiting for a reply from our support team.

If your question has not already been answered, please don't hesitate to contact us directly.

While composing your message, please provide us with the following information:
  • Your coordinates and game ID (this will allow us to process your query faster)

  • Detailed instructions of what happened and how you produced the bug, so that we can reproduce your issue

  • Screenshots relevant to the subject of your message

  • The date and time your issue occurred
Please provide us with every relevant detail, along with with the Actual Results and your Expected results (ie. what the game did and what you believe the game should have done).

We will do our best to process your query and reply to your message as soon as possible. Our Support Team works daily between the hours of 10:00 AM and 18:00 PM, Monday to Friday (UTC +2).